Store & Shipping Information
All orders are shipped within 1 to 3 business days of placing your order from our order fulfillment center in Bayonne, New Jersey USA by the United States Postal Service (USPS). Orders are shipped via USPS First Class Domestic to destinations within the United States and USPS First Class International for destinations outside the U.S.. Orders are shipped via their standard delivery service (no tracking number) and delivery times are subject to the speed with which the U.S. Postal Service expedites delivery, usually 3-7 business days domestic and 7-14 business days international. U.S. Postal Service delivery times may vary. Next Day/Overnight shipping services are not available at this time.
All items sold on this website are guaranteed to operate properly in your equipment. All discs are self-checked after encoding, so it is very unlikely that you'll get a bad disc. If you have problems playing one, quick out our FAQ below. If however in the unlikely event that your item is indeed flawed or otherwise damaged, your item will be replaced, pending a Return Materials Authorization (RMA) to be obtained from MediaOutlet.com by the customer before returning any items. You may subject an RMA request by sending an email to service@mediaoutlet.com describing the problem(s) you are having. If approved, you will be issued an RMA number to be written on the outside of the returned package. No items returned without an RMA number will be accepted. Once your RMA is received, your item will be substituted with a working replacement for the same item. All sales are final. Due to the age and condition of much of the source media, a given title may fall below regularly accepted quality standards. It nevertheless will not prevent you from greatly enjoying what remains of the audio/visual historical legacy of the media age. MediaOutlet.com is the rights holder, producer and manufacturer of all the items sold on this website.
Frequently Asked Questions (FAQ):
"Does an MP3 CD play on a cd player?"
As explained on the inside cover of the title, an MP3 CD will play on your computer using any MP3 player program (such as WinAmp or iTunes), on many standard CD players and DVD players of recent manufacture (make sure yours is one before playing it), and on any home or portable MP3 player system (such as an iPod) that its contents are exported to. With your MP3 player, you can use it to play every mp3 on this disc through your PC speakers (which is the way most folks play them). Also, you can always easily record these MP3s onto audio cassette tapes or burn them onto regular audio CDs & play them in your home or car stereo, boombox, entertainment system & more.
"What is an MP3 DVD? (as distinguished from an MP3 CD)"
As explained on the inside cover of the title, an MP3 DVD is especially designed to play on your computer's DVD drive using any MP3 player program (such as WinAmp or iTunes) and on any home or portable MP3 player system (such as an iPod) that its contents are exported to. It also plays on MP3 compatible DVD players of recent manufacture (make sure yours is one before playing it). With your MP3 player, you can play every MP3 on this disc through your PC speakers (which is the way most folks play them). If indeed you are able to play MP3 DVDs otherwise, the particular DVD drive you are using may not be DVD+R compatible, which is the disc stock this was burned onto. You can also try playing a DVD laser lens cleaner disc and see if cleaning the lens eliminates the problem (it very often is the problem!). The best bet would be to try the DVD on a PC DVD drive. Also, you can always easily record these MP3s onto audio cassette tapes or burn them onto regular audio CDs & play them in your home or car stereo, boombox, entertainment system & more.
"I can't play this DVD Video / DVD-ROM on my DVD player"
The particular DVD drive you are using may not be compatible with DVD+R or Dual Layer DVD formats, which are the highest quality disc stocks available. The best remedy would be to a) play your dvd on a player of more recent manufacture, since all new standalone DVD players and all new computer DVD drives can easily play both the DVD+R and Dual Layer DVD formats, or b) in the case of an older computer DVD drive, update your drive's firmware by downloading the latest firmware update for your drive from the drive manufacturer's website. If indeed you are able to play either DVD+R or Dual Layer discs otherwise and are still experiencing problems playing it, you can try playing a DVD laser lens cleaner disc and see if cleaning the lens eliminates the problem (it very often is the problem!).
"Can I call customer service?"
All business is conducted through our website only. All customer service is conducted by email using our "Contact MediaOutlet.com" link at the bottom left of this web page. We do not conduct customer service by telephone at this time.
"Can I place an order by telephone or by mail?"
All business is conducted through our website only. We do not accept orders by telephone or by mail at this time.
"Why don't you use PayPal?"
Paypal is great, but we do not use them to process payments because are also a competitor, with their own preferred vendors whom they advertise during the PayPal checkout process, and therefore we do not wish to share with them our customer's private information such as their names, email addresses or shopping preferences. That's why other ecommerce sites such as Amazon do not use them to process their payments :) .
"Can I call customer service?"
As mentioned above, all business is conducted through our website only. We do not offer customer support by telephone at this time.
"I've read negative reviews about MediaOutlet.com online, how can I know that I can trust you?"
Of the remarkably few complaints that are listed online about us, about half of which involve products we don't sell and therefore aren't meant to be about our company (click here to learn more), experience has shown that to read an online review about an online merchant is in fact to read a negative review, because that's how the internet is; for all the many thousands of happy transactions we have conducted regularly for nearly a generation, to have had so few people go to the trouble of complaining about you online is not a measure of how bad a business is, but rather a measure of how few of the bad apples in this world believe they have any cause to make trouble for you :) .
Indeed, we were on Facebook for a long time, and that was one place online (besides the very many web pages that link to us) where we had lots & lots of really kind comments that really did make us blush. We left Facebook once they went corporate and began showing ads from our competitors to our Facebook page visitors, among the usual other things that bloggers have been on about regarding Facebook privacy, etc.. We have a great family of customers we've had since practically when the World Wide Web began in 1996, and we hope that you'll find many great reasons to choose to be one among us, too :) .
Starting in 2010-2011, and growing at an accelerated rate into 2012, there has unfortunately been a growing number of boiler plate copy and paste websites that generate phony complaints about merchant websites in general and small business merchant websites in particular, such as MediaOutlet.com (you can learn more about these phony complaints and the websites that feature them at Reputation911.com). Most often, the complaints they make are about products the merchants complained of don't even sell, and the remainder are simply mirrored, scraped content from other similar so-called complaint websites, as has happened all to often both to MediaOutlet.com and other honest small business websites worldwide. All of this is part of a much larger pattern of a general attack on small business websites, and it enlists some of the darkest elements of both the spammer and hacker communities to make these scurrilous attacks.
We at MediaOutlet.com choose to hold our heads high above all this, as we've been online for as long as the web itself has been, and we have survived successfully by a strict adherence to our principles while thousands of websites have gone down by having little or any. These spammer/scammer scurrilous complaint websites will ultimately go the same way as all the others, and we'll be glad to meet you, our good and honest MediaOutlet.com customers, along the way on the road to that good end :) .
"Are You Accredited With The Better Business Bureau?"
You can learn about our involvement with the Better Business Bureau here.
Our Contact Information:
By email:
Through the "Contact Us" link on the left navigation bar.
By telephone:
Telephone support is not available at this time, so please contact us through our email links mentioned above.
By standard mail:
Our U.S. order fulfillment address is MediaOutlet.com, P. O. Box 1432, Bayonne, NJ 07002 USA.
